Big Koala (25th Anniversary) [IOC-EN004] Common

Shipping Policy for Poké Jeux

We are committed to providing fast, reliable, and affordable shipping service for our customers in Canada. Please read our shipping policy carefully to understand the details of delivering your order from our online store.

1. Delivery Zones:
We currently deliver only within Canada.

2. Shipping Costs:
Shipping costs are calculated based on the weight and size of your order, as well as the chosen shipping method.
Exact shipping costs will be displayed at the time of payment, before you finalize your order.

3. Shipping Methods:
We offer several shipping options, including standard delivery and express delivery.
You can choose the shipping method that suits you best during the checkout process.

4. Delivery Times:
Delivery times vary depending on the shipping method you choose and your location.
Estimated delivery times will be displayed at the time of ordering.
Please note that delivery times may be affected by circumstances beyond our control, such as weather conditions or carrier delays.

5. Order Tracking:
You will receive a tracking number by email as soon as your order is shipped.
You can use this number to track the status of your delivery in real-time.

6. Delivery Address:
Ensure that you provide an accurate and complete delivery address when placing your order to avoid any delays or delivery issues.
We are not responsible for packages that are lost or returned due to an incorrect or incomplete address.

7. Delivery Delay:
If your order is delayed, please contact us. We will do our best to resolve any delivery-related issues promptly.

8. Receiving Your Order:
Upon receiving your order, please check the integrity of the packaging and products. If you notice any damage or issues, please contact us as soon as possible.

9. Customer Service:
Our customer service team is available to address your questions and concerns regarding shipping. Feel free to contact us.
We strive to ensure a positive shipping experience at Poké Jeux. If you have any specific questions or concerns about the shipping of your order, please don't hesitate to reach out. Your satisfaction is our priority.

This shipping policy is subject to change without prior notice. Last updated: September 11, 2023.