Privacy policy

Privacy Policy

Poké Jeux | Suite 100 – 513 rue Samuel de Champlain, Boucherville, QC, J4B 6B6
info@pokejeux.ca | (450) 356-1007

Last updated: June 1, 2026

At Poké Jeux, we respect your privacy. This policy explains what personal information we collect, how we use it, and what rights you have over it. By using our website or placing an order, you agree to this policy.

1. INFORMATION WE COLLECT

When you interact with our store, we may collect:

  • Contact & account info: Name, email address, phone number, billing and shipping address
  • Order info: Products purchased, order history, payment method type (not full card numbers — processed by Shopify Payments)
  • Device & browsing info: IP address, browser type, pages visited, referring URL, device type — collected via cookies and analytics tools
  • Communications: Messages you send us via email or chat

We collect only what is necessary to fulfill your order, improve our service, and communicate with you.

2. HOW WE USE YOUR INFORMATION

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your questions and support requests
  • Send marketing emails and SMS (only with your consent — you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or unauthorized access
  • Comply with our legal obligations

3. COOKIES & TRACKING

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us recognize you and improve your experience.

Types of cookies we use:

  • Essential cookies: Required for the store to function (cart, checkout, login). Cannot be disabled.
  • Analytics cookies: Help us understand how visitors use our site (Google Analytics). Require your consent.
  • Marketing cookies: Used to show relevant ads on other platforms (Meta Pixel, TikTok Pixel, Google Ads). Require your consent.
  • Functional cookies: Remember your preferences (language, currency). Require your consent.

You can manage your cookie preferences at any time using the cookie banner or your browser settings. Refusing non-essential cookies will not affect your ability to browse or purchase.

4. THIRD-PARTY SERVICES

We share your information with trusted third-party services to operate our store. Each has its own privacy policy:

  • Shopify — E-commerce platform and payment processing. Shopify Privacy Policy
  • Klaviyo — Email and SMS marketing. Klaviyo Privacy Policy
  • Google Analytics / Google Ads — Website analytics and advertising
  • Meta (Facebook & Instagram) — Advertising and retargeting
  • TikTok — Advertising and analytics
  • UPS / ClickShip — Shipping and delivery
  • Loox — Customer reviews
  • Storepass — Card catalog and buylist management

We do not sell your personal information to third parties.

5. DATA TRANSFERS

Your information may be processed and stored outside Quebec and Canada (including in the United States) by our service providers (Shopify, Klaviyo, Google, Meta). These providers maintain appropriate security measures. Where required by applicable law, we have ensured that adequate protections are in place.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for tax, legal, and accounting requirements. Order records are typically retained for 7 years. You may request deletion of your account and data at any time (subject to legal retention requirements).

7. YOUR RIGHTS

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent for marketing at any time (unsubscribe link in every email)
  • File a complaint with your local privacy authority

To exercise any of these rights, contact our privacy officer:

Email: info@pokejeux.ca
Phone: (450) 356-1007
Address: Suite 100 – 513 rue Samuel de Champlain, Boucherville, QC, J4B 6B6

We will respond to your request within 30 days.

8. SECURITY

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed securely through Shopify Payments and is never stored on our servers. However, no method of transmission over the internet is 100% secure.

9. CHILDREN'S PRIVACY

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our site after changes constitutes acceptance of the updated policy.

11. CONTACT — PRIVACY OFFICER

For any privacy-related questions, requests, or concerns:

Poké Jeux — Privacy Officer
Suite 100 – 513 rue Samuel de Champlain
Boucherville, QC, J4B 6B6
Email: info@pokejeux.ca
Phone: (450) 356-1007